Install RT-Mailgate in zimbra

Sending a mail to a user, should automatically create a ticket in RT ( Request Tracker)


Install the prerequisites

yum -y install wget perl-CPAN perl-HTML-Format.noarch perl-HTML-Parser.x86_64 perl-HTML-Tree.noarch perl-Module-Build.x86_64 perl-XML-Simple.noarch

Download rt-mailgate
#wget http://download.bestpractical.com/pub/rt/release/rt-3.4.4.tar.gz
#gunzip rt-3.4.4.tar.gz
#tar xf rt-3.4.4.tar
#cd rt-3.4.
#./configure --prefix=/usr/local

See what dependencies you are missing. If any are missing in the MAILGATE section, install the required packages.

# make testdeps
 perl:
       5.8.3...found
 [...]
 MAILGATE dependencies:
       HTML::TreeBuilder ...found
       HTML::FormatText ...found
       Getopt::Long ...found
       LWP::UserAgent ...found
 [...]

Copy the rt-mailgate file from the ${prefix}/bin dir on the other machine where you installed RT and put in your bin dir (e.g., /usr/local/bin/rt-mailgate)

Add this line in /opt/zimbra/postfix/conf/transport file

example.user@domain.com       example.user-pipe

#postmap /opt/zimbra/postfix/conf/transport

Now add this to main.cf by using the following command as zimbra user

#zmlocalconfig -e postfix_transport_maps=' hash:/opt/zimbra/postfix/conf/transport,ldap:/opt/zimbra/conf/ldap-transport.cf'

verify with this command
#zmlocalconfig -s postfix_transport_maps

Add the following two lines to the bottom of master.cf.in located in /opt/zimbra/postfix/cont/

example.user-pipe     unix    -       n               n               -               -       pipe
    flags= user=<user> argv=/usr/local/bin/rt-mailgate --debug --queue <queue> --action correspond --url http://url to rt/rt/

Its important that the second line starts with a white space and the user is a valid user.
Now restart zimbra

zmcontrol restart